Frequently Asked Questions

Our custom cakes and wedding cakes are priced on a cake by cake basis. You can find our "Base Pricing Guide" under Desserts-->Base Pricing Guide. These prices are only starting prices. We do have set prices on the party bundles. You can find our "Event Bundles" under Desserts-->Party and Event Bundles.

We accept MasterCard, Visa, American Express, Discover, All Major Credit Cards Affirm, ACH payments, Flexable payment plans for large orders, Cash App, Cash

There is a 50% deposit required once the order is placed and the balance would be due that Monday before delivery. If you need to split the payment into 3 or more, please make note on the dessert inquiry form.

Please click on the "Terms and Condition" tab 

* We DO NOT offer refunds once ANY​ payment is made however, you will receive a credit towards your next cake or treat order up to 6 months. 

**Deposit is NON-REFUNDABLE

**If given CREATIVE CONTROL, no refunds will be issued

***IF A DEPOSIT IS MADE, YOU ARE AGREEING TO THE TERMS AND CONDITIONS

***Unpaid invoices will be canceled after 24hrs

 ***If requesting a refund, a credit will be given valid for 6 months. 90% if the product must be returned within 24hrs of event untouched. It will be inspected to verify if a credit is necessary.

Yes. There is a flat $15 delivery fee for deliveries within the Richmond/Tricity Area. Outside of the Richmond/Tricity area, there will be an additional charge.

Monday-Friday NO DELIVERY after 5pm

Saturday-Sunday NO DELIVERY after 6pm

Place your order 2 or more weeks in advance. Any orders placed 7 days or less, there will be an additional $50 rush order fee.

No, not at this time 

Our products may contain or come into contact with milk, wheat, nuts, soy, and other allergens. When you purchase from us you agree to notify your guests of this risk and hold us harmless for allergic reactions. We are not a nut and dairy free facility. 

Our cakes and treats contain cream cheese, corn syrup, wheat, milk, eggs, butter, oil, flour, fresh fruit, shortening and soy and may contain traces of tree nuts and peanuts. Cakes are naturally and artificially flavored. 

At this time, we only ship our icings and cake supplies. Please click the "Eternal Delights on Etsy" to see our options. If there is something you do not see, please email us at info@ternaldelights2911.com 

** We unfortunately are unable to cancel orders that are processed or have been fulfilled. So once your shipping order has been placed it cannot be canceled.

 We do provide a basic white or black cake stand when it is requested for an additional cost.

***We are not responsible for any damage to the cake after setup is complete. You are responsible for providing an appropriate secure table and environment for the cake(s) and/or desserts. Cakes are heavy and require a sturdy table, and optimal room temperature of 75 degrees or below. 

 Yes, we do offer cake tastings for weddings or if you just wanted to sample a few of our flavors. You can view our flavors by clicking Desserts-->Flavors.

For the samples, you can choose 3 flavors and you will receive 2 of each totaling 6 cupcakes. The cost is $45 dollars plus delivery and taxes. The cupcakes would be packaged up and delivered at the time/date/location of choice. For weddings, once sampled, the couple would then let us know what their decision is.